Shipping policy
Shipping Policy
Processing time
All orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email once your order has been placed, and a shipping notification with tracking once it's on its way.
Shipping times
Because we work with international suppliers to keep prices low, estimated delivery times after processing are:
- Australia: 8–15 business days
- United States: 8–15 business days
- Europe & UK: 10–18 business days
- Rest of world: 12–25 business days
These are estimates only. Delays can occasionally occur due to customs, postal service disruptions, or high demand periods.
Shipping costs
Shipping costs are calculated at checkout based on your location and order size.
Tracking
Every order includes a tracking number, sent by email once your order ships. Please allow 2–5 days for tracking to update after dispatch.
Customs and import taxes
International orders may be subject to customs or import duties determined by your country. These charges are the customer's responsibility.
Lost or delayed orders
If your order hasn't arrived within 30 days of the shipping notification, contact us at [your email] and we'll investigate with the carrier and make it right — whether that's a replacement or a refund.
Incorrect address
Please double-check your shipping address at checkout. We can't be held responsible for orders shipped to an incorrectly entered address, but contact us as soon as possible and we'll try to help before the order ships.
Swap in the contact email for this store before publishing (and if it uses local suppliers rather than AliExpress, tighten those delivery windows so you're not over-promising delays that don't exist).
Is this store on the same dropshipping setup, or something different?